Store Manager

Job Title: Store Manager
Department: Retail
Reports To: District Manager / Director of Retail
FLSA Status: Full Time/Exempt
Prepared By: Human Resources
Approved By: Director of Retail
Approved Date: July 2004

Summary: Store Managers are responsible for the development of the sales team; managing and maintaining operating standards in such a manner as to maximize sales resulting in meeting or exceeding the company goals and objectives. Accountable for the overall direction, coordination, and evaluation of assigned store(s) and employees. Responsible for implementing and ensuring compliance with company policies, procedures, practices, tools, and store operating standards including but not limited to: employee training & development, customer service expectations, merchandise control/presentation, store and POS opening and closing, signage/visual aides, pricing, cash handling, safety, inventory control and loss prevention. Responsible for ensuring compliance with all applicable state and federal laws. Responsible for 1 or more retail locations.

Essential duties and responsibilities:
Demonstrates excellence in customer service and sales ability. Maintains established standards of customer relations; problem solves customer inquiries or complaints. Responsible for checking customer I.D. ensuring all customers entering the store are over the age of 18. Shows the ability to address all customer needs and or concerns in a timely and professional manner as per company guidelines.

Supervises employees engaged in customer service, sales techniques, merchandise processing and presentation, price adjustments, housekeeping, POS procedures, daily operations, etc. ensuring compliance of all company directions, policies, and procedures.

Manages sales team by assigning duties to employees and scheduling work hours, break periods, and time off requests to ensure the proper level of customer service, maximizing sales, while achieving company goals and labor budgets.

Responsible for interviewing, hiring, training, and development of employees. Accountable for performance appraisal, rewarding, coaching, disciplining, and recommendation on terminations. Addresses all employee complaints, communicates, and resolves per company guidelines.

Responsible for developing, training, and retraining employees on company policies and procedures, job duties, and company sales techniques. Held accountable for evaluating and promptly reacting to performance issues, partners with supervisor as needed.

Demonstrates proficiency, accuracy, and efficiently completes sales transactions, demonstrates and maintains accuracy in cash and media handling, and is proficient with POS system.

Cash management including balancing, banking, over & shorts, POS transactions, opening and closing policies and procedures, and reconciling cash. Accountable for all cash and cash handling activities of assigned location(s).

Responsible for the proper verification and editing of time cards.

Keeps current with product assortment/knowledge, merchandise promotions, test product, and advertisements, company directives, policies, and procedures .

Ensures the processing and replenishment of product, floor moves, merchandise presentation, promotional events, price changes etc., is in compliance with company expectations.

Ensures appropriate stock levels (inventory control), merchandise tagging and signage. Communicates stock levels, product/store trend information/recommendations, competitive shopping reports to support team via email. Ensures all shipments are processed accurately.

Responsible for working with the Loss Prevention department to ensure proper Loss Prevention processes are followed by all team members. Reports any Loss Prevention issues immediately and adheres to all directions and guidelines given by the Loss Prevention Department.

Overall:
Able to generate sales, per company standards, while maintaining strong customer service relations, operating in a team selling environment.

Implements and ensures compliance with company policies, procedures, practices and store operating standards; including but not limited to employee training and development, customer service expectations, merchandise control/presentation, store and POS opening and closing, signage/visual aides, pricing, cash handling, safety, inventory control and loss prevention both internal and external.

Controls costs by ensuring adequate supplies, forms, and signs are ordered without creating overstock or waste.

Keeps informed through company emails, bulletin board postings, and newsletters.

Communicates effectively with customers, sales team, and support teams.

Adheres to a professional dress code.

Demonstrates willingness and ability to travel to multiple store locations as requested.

Ensures store is maintained and in a state of cleanliness; monitors functionality of all store equipment and reports problems. Teaches staff the proper handling of all equipment and facilities. Demonstrates the ability to troubleshoot POS problems.

Special Projects as assigned by supervisor. Other duties may be assigned.

Plans and/or participates in company functions, newsletters, and meetings as scheduled.

Required to respond/manage any/all assigned store(s) emergencies.

Takes advantage of the non-mandatory training for personal/professional development offered by the company.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Professionalism- Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follows through on commitments. Measures self against a standard of excellence; uses discretion when interfacing with customers and co-workers on all levels. Works with integrity, honesty, and ethically. Professionally maintains lines of work vs. personal.

Managing People - Takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth. Demonstrates persistence and overcomes obstacles. Listens to others without interrupting. Remains open to others' ideas and tries new things.

Judgement - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions.

Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks. Develops realistic action plans; meets & strives to increase productivity standards.

Problem Solving - Identifies and resolves problems in a timely manner; Works well in goup problem solving situations; Uses reason even when dealing with emotional topics. Focuses on resolving conflict, not in placing blame.

Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors activities; Provides recognition for results.

Leadership - Exhibits pride and confidence in self and others; Displays willingness to make decisions; Volunteers readily; Inspires and motivates others to perform well.

Adaptability- Adapts to changes in work environment; Negotiates competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments to customers and company; Commits to long hours of work when necessary to reach company goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Ensures work responsibilities are covered when absent from any company location.

Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed; Follows instructions; responds to management direction.

Organizational support- Follows policies and procedures; Completes administrative tasks correctly and on time; upholds organization’s goals and values as stated in the company Mission Statement; Observes safety and security procedures, reporting potentially unsafe conditions.

Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; participates in meetings; writes clearly and informatively; able to read and interpret written information. Focuses on solving the conflict, not blaming; listens to others without interrupting.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Education and/or Experience- Associates degree (A.A.) or equivalent from two year college or technical school and 3 to 5 years related retail experience. Requires minimum of 1-2 years retail supervisory experience directly managing a minimum of 5 employees.

Language skills- Ability to write, read and comprehend instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and group situations to customers, and other employees of the organization.

Computer skills- To perform this job successfully, an individual should have the ability to use a POS system and email software. Must have ability to interpret advanced computer instructions.

Physical demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand, walk, use hands, reach with arms, stoop, kneel talk or hear. The employee is occasionally required to climb stairs. The employee must be able to regularly lift and/or move up to 50 pounds.

Other skills and abilities- Ability to work alone or as a team member; Ability to work varied hours/days including occasional overtime during peak sales periods; Ability to multitask.

Other qualifications-
Must be at least 18 years of age. Requires consistent access to reliable transportation for the purpose of commuting on short notice to stores within assigned district/region. Use of public transit for banking procedures is unacceptable. Must provide employer a telephone number at which employee may be reached (a cell phone number is preferable but not required).

 

To Inquire:
Contact Peekay's Human Resources Department, click here