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Store Coordinator
Job Title: Store
Coordinator
Department: Retail
Reports To: Store Manager
FLSA Status: Nonexempt
Prepared By: Human Resources
Approved By: Director of Retail
Approved Date: July 2004
Summary: Store Coordinators are responsible for assisting with the development
of the sales team; managing and maintaining excellence in customer service,
merchandise presentation/control, and operating standards in such a manner as to
maximize sales resulting in meeting or exceeding the company goals and
objectives. Assumes a leadership roll in the overall direction, coordination,
and evaluation of assigned store and employees with guidance from their
supervisor. Responsible for ensuring compliance with all applicable state and
federal laws.
Essential duties and responsibilities:
Demonstrates excellence in customer service and sales ability. Ensures
established standards of customer relations; problem solves customer inquiries
or complaints. Responsible for checking customer I.D. ensuring all customers
entering the store are over the age of 18. In the absence of management
personnel, shows the ability to address all customer needs and or concerns in a
timely and professional manner as per company guidelines.
Supports team with supervisory responsibilities to include assigning and follow
up on tasks, customer relations, and POS support. Supervises employees engaged
in customer service, sales techniques, merchandise processing and presentation,
price adjustments, housekeeping, POS procedures, daily operations, etc.
Manages sales floor by assigning duties to employees and scheduling break
periods to ensure the proper level of customer service and maximizing sales,
while achieving company goals and labor budgets.
Responsible for developing, training, and retraining employees on company
policies and procedures, job duties, and company sales techniques. Evaluates and
promptly reacts to performance issues, partners with supervisor as needed.
Ensures proficiency, accuracy, and efficiently completes sales transactions,
demonstrates and maintains accuracy in cash and media handling, and is
proficient with POS system.
Responsible for all cash management including balancing, banking, over & shorts,
POS transactions, opening and closing policies and procedures, and reconciling
cash. Shares in the responsibility for all cash and cash handling activities of
assigned location(s).
Responsible for the proper verification and editing of timecards.
Keeps current with product assortment/knowledge, merchandise promotions, test
product, and advertisements, company directives, policies, and procedures.
Ensures the processing and replenishment of product, floor moves, merchandise
presentation, promotional events, price changes etc., is in compliance with
company expectations.
Ensures appropriate stock levels (inventory control), merchandise tagging and
signage. Communicates stock levels, product/store trend
information/recommendations, competitive shopping reports to support team via
email. Ensures all shipments are processed accurately.
Responsible for working with the Loss Prevention department to ensure proper
Loss Prevention processes are followed by all team members. Reports any Loss
Prevention issues immediately and adheres to all directions and guidelines given
by the Loss Prevention Department.
Overall:
Able to generate sales, per company standards, while maintaining strong customer
service relations, operating in a team selling environment.
Implements and ensures compliance with company policies, procedures, practices
and store operating standards; including but not limited to employee training
and development, customer service expectations, merchandise
control/presentation, store and POS opening and closing, signage/visual aides,
pricing, cash handling, safety, inventory control and loss prevention.
Controls costs by ensuring adequate supplies, forms, and signs are ordered
without creating overstock.
Keeps informed through company emails, bulletin board postings, and newsletters.
Communicates effectively with customers, sales team, and support teams.
Adheres to a professional dress code.
Demonstrates willingness and ability to travel to multiple store locations as
requested.
Ensures store is maintained and in a state of cleanliness; monitors
functionality of all store equipment and reports problems. Teaches staff the
proper handling of all equipment and facilities. Demonstrates the ability to
troubleshoot POS problems.
Special Projects as assigned by supervisor.
Plans and/or participates in company functions and meetings as scheduled.
Required to respond/manage any/all assinged store(s) emergencies.
Takes advantage of the non-mandatory training for personal/professional
development offered by the company.
Other duties may be assigned.
Competencies: To perform the job successfully, an individual should demonstrate
the following competencies:
Professionalism- Approaches others in a tactful manner; treats others with
respect and consideration regardless of their status or position; Accepts
responsibility for own actions; follows through on commitments. Measures self
against a standard of excellence; uses discretion when interfacing with
customers and co-workers on all levels. Works with integrity, honesty, and
ethically. Professionally maintains lines of work vs. personal.
Managing People - Takes responsibility for subordinates' activities; makes self
available to staff; provides regular performance feedback; develops
subordinates' skills and encourages growth. Demonstrates persistence and
overcomes obstacles. Listens to others without interrupting. Remains open to
others' ideas and tries new things.
Planning/Organizing - Prioritize and plans work activities; Uses time
efficiently; plans for additional resources; sets goals and objectives;
organizes or schedules other people and their tasks. Develops realistic action
plans; meets productivity standards. Strives to increase productivity.
Problem Solving - Identifies and resolves problems in a timely manner; Works
well in goup problem solving situations; Uses reason even when dealing with
emotional topics. Focuses on resolving conflict, not in placing blame.
Delegation - Delegates work assignments; Matches the responsibility to the
person; Sets expectations and monitors activities; Provides recognition for
results.
Leadership - Exhibits pride and confidence in self and others; Displays
willingness to make decisions; Volunteers readily; Inspires and motivates others
to perform well.
Adaptability- Adapts to changes in work environment; Negotiates competing
demands; Changes approach or method to best fit the situation; Able to deal with
frequent change, delays, or unexpected events.
Dependability- Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments to customers and company;
Commits to long hours of work when necessary to reach company goals; Completes
tasks on time or notifies appropriate person with an alternate plan. Is
consistently at work and on time. Ensures work responsibilities are covered when
absent from any company location.
Teamwork- Balances team and individual responsibilities; Exhibits objectivity
and openness to others’ views; Gives and welcomes feedback; Contributes to
building a positive team spirit; Supports everyone’s efforts to succeed; Follows
instructions; responds to management direction.
Organizational support- Follows policies and procedures; Completes
administrative tasks correctly and on time; upholds organization’s goals and
values as stated in the company Mission Statement; Observes safety and security
procedures, reporting potentially unsafe conditions.
Communication- Speaks clearly and persuasively i npositive or negative
situations; listens and gets clarification; participates in meetings; writes
clearly an dinformatively; able to read and interpret written informaiton.
Focuses on solving the conflict, not blaming; listens to others without
interrupting.
Customer Service - Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve service;
Responds to requests for service and assistance; Meets commitments.
Education and/or Experience- 2 year college certificate or degree and 2 to 3
years related retail experience; or equivalent combination of education and
experience. Requires minimum of 1-2 years directly managing 3-6 employees.
Language skills- Ability to write, read and comprehend simple instructions,
short correspondence, and memos. Ability to effectively present information in
one-on-one and small group situations to customers, and other employees of the
organization.
Computer skills- To perform this job successfully, an individual should have the
ability to use a POS system and email software. Must have ability to interpret
advanced computer instructions.
Physical demands – The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job. While performing the duties of this job, the employee is
regularly required to stand, walk, use hands, reach with arms, stoop, kneel talk
or hear. The employee is occasionally required to climb stairs. The employee
must be able to regularly lift and/or move up to 50 pounds.
Other skills and abilities- Ability to work alone or as a team member; Ability
to work varied hours/days (primarily nights and weekends) including occasional
overtime during peak sales periods; Ability to multitask.
Other qualifications-
Must be at least 18 years of age.
Requires consistent access to reliable transportation for the purpose of
commuting on short notice to stores within assigned district/region. Use of
public transit for banking procedures is unacceptable.
Must provide employer a telephone number at which employee may be reached (a
cell phone number is preferable but not required).
To Inquire:
Contact Peekay's Human Resources Department,
click here
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