Retail Sales Associate

Job Title: Retail Sales Associate
Department: Retail
Reports To: Sales Manager
FLSA Status: Part-Time, Nonexempt
Prepared By: Human Resources
Approved By: Director of Retail
Approved Date: July 2004

Summary: An Associate provides excellent customer service while working in a team environment. Must be professional in their sales ability and career attire; Must demonstrate the ability to meet/exceed the goals and objectives of the company. Responsible for achieving positive results in the area of customer relations, teamwork/development, merchandise control and presentation, POS and cash handling, and operational excellence (which includes cash management and Loss Prevention). Responsible for ensuring self compliance of all applicable state and federal laws.

Essential duties and responsibilities:
Demonstrates excellence in customer service and sales ability. Maintains established standards of customer relations; problem solves customer inquiries or complaints. Responsible for checking customer I.D. ensuring all customers entering the store are over the age of 18.

Able to generate sales, per company standards, while maintaining strong customer service relations, operating in a team selling environment.

Demonstrates proficiency, accuracy, and efficiently completes sales transactions, demonstrates and maintains accuracy in cash and media handling, and is proficient with POS system.

Keeps current with product assortment/knowledge, merchandise promotions, test product, and advertisements, company directives, policies, and procedures.

Assists in the processing and replenishment of product, floor moves, merchandise presentation, promotional events, price changes etc., as directed by store need and company directives.

Reports any Loss Prevention issues immediately and adheres to all directions and guidelines given by the Loss Prevention Department.

Overall:
Keeps informed through company emails, bulletin board postings, and newsletters.

Communicates effectively with customer, sales team.

Adheres to a professional dress code.

Demonstrates willingness and ability to travel to multiple store locations as requested.

Implements company policies, procedures, practices and store operating standards; including but not limited to merchandise control/presentation, store and POS opening and closing, signage/visual aides, pricing, cash handling, safety, inventory control and loss prevention.

Cleans, straightens and stocks shelves, counters, or tables and other housekeeping responsibilities as needed per company standards.

Attends company functions and meetings as scheduled. Other duties may be assigned.

Takes advantage of the non-mandatory training for personal/professional development offered by the company.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Professionalism- Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follows through on commitments. Measures self against a standard of excellence; uses discretion when interfacing with customers and co-workers on all levels. Works with integrity, honesty, and ethically. Professionally maintains lines of work vs. personal.

Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments to customers and company; Commits to long hours of work when necessary to reach company goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.

Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone’s efforts to succeed; Follows instructions; responds to management direction.

Organizational support- Follows policies and procedures; Completes administrative tasks correctly and on time; upholds organization’s goals and values as stated in the company Mission Statement; Observes safety and security procedures, reporting potentially unsafe conditions.

Communication- Speaks clearly and persuasively i npositive or negative situations; listens and gets clarification; participates in meetings; writes clearly an dinformatively; able to read and interpret written informaiton. Focuses on solving the conflict, not blaming; listens to others without interrupting.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Education and/or Experience- High School diploma or general education degree (GED) and twelve months related retail experience or training; or equivalent combination of education and experience.

Language skills- Ability to write, read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, and other employees of the organization.

Computer skills- To perform this job successfully, an individual should have the ability to use a POS system and email software.

Physical demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with arms, stoop, kneel talk or hear. The employee is occasionally required to climb stairs. The employee must be able to regularly lift and/or move up to 50 pounds.

Other skills and abilities- Ability to work alone or as a team member; Ability to work varied hours/days (primarily nights and weekends) including occasional overtime during peak sales periods; Ability to multitask.

Other qualifications-
Must be at least 18 years of age. Requires consistent access to reliable transportation for the purpose of commuting on short notice to stores within assigned district/region. Must provide employer a telephone number at which employee may be reached (a cell phone number is preferable but not required).